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Proprietary Inventory Logistics and Moving Services

Technology for a Seamless Moving Experience: FLD’s Digital Advantage

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When you think about what separates the best moving, logistics and warehouse companies from all the rest, the most visible aspects probably come to mind first. After all, the movers’ promptness, professionalism and care are easy to see. 

There’s a lot that happens behind the scenes that impacts whether your experience is smooth and successful – or not. Here’s a look at how technology, in particular our proprietary database, contributes to the successful outcomes our customers have come to expect from FLD.

FLD’s In-House Logistics Database

At the origin of Fully Loaded Deliveries, we knew we wanted a back-end system that would fulfill all of our needs at once. The only problem was, there wasn’t anything like that available in the market. 

Not waiting for technology to catch up to our needs we built our own logistics database that has been serving as an all-in-one customer relationship management (CRM) system, inventory management system and project management system. Through continued optimizations it’s made our operations seamless behind the scenes, and ensured that our interior designer clients and those they work with enjoy a rewarding and repeatable experience every time! 

Moving Inventory Management Tips: Two Things Every Database Needs

 

Documentation & Communication to Track What’s Important

Having a database like ours means that we’re able to document every aspect of a project. We use our tech to capture special requests and even to log pictures and each step of the process. When our team is onsite, they’re well-prepared and ready for the specific work at hand. 

Additionally, clients often want our team to take down a given area of a home and then reassemble it in the new location exactly as it was before. Since we work off blueprints in the field, and have photos within our database to accompany every area, we can position items precisely where they’re supposed to go and keep things moving smoothly in the field.  

 

Preventing Problems for Designers

The photos we take and store in our logistics database also play a key role in protecting the reputations and work of our interior designer customers. 

For example, let’s say we received an upholstered chair for a client in khaki, which is the wrong color. Since we’ll have a picture of it to share, the designer can see the color is off three months prior to when it’s supposed to be delivered to their customer. 

This gives them ample time to reorder it in the correct color and get it right. If it had gotten to their customer in the wrong color, that individual likely would’ve blamed the designer. With the help of our team and our database, they can instead identify the problem early and fix it before it goes that far. 

 

Communicating Issues for Faster Solutions

Another one of our inventory management tips as a moving, logistics and warehouse company is to use our internal system to communicate about damages. We circle and identify any damages we discover so that the interior designer doesn’t have to take on the extra responsibility of coming in and taking photos, then transferring them to a vendor or the repair company. 

When it comes to working with a provider who takes care of all the big and little moving details, you need someone who has their own logistics database to fully experience the peace-of-mind that comes standard with every FLD customer experience. 

At FLD, we pride ourselves on our in-house database that helps us document every part of the moving process, communicate with key stakeholders and keep everything moving seamlessly. 

Ready to experience the difference? Give us a call!

Nail These Parts of Your Design Project & Keep Your Customers for Life

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In the dynamic world of interior design, creating enduring relationships with clients is not only beneficial, but actually essential for sustained success. Also, much like in any industry, it is more cost-effective to nurture existing clientele than constantly seek out new prospects. So the question becomes, how can interior designers ensure client satisfaction and retention? Here are some tips. 

Master The Art Of Communication

Effective communication is the bedrock of successful design projects. Have you considered the effort and thought you put into this area? Sometimes, a designer might think they’re checking the box of considerate communication without realizing there’s a lot more they can still do. 

For example, if a client calls you, how do you respond? Do you email them back? Many times, a client will reach out to you via their own preferred mode of communication, which may or may not be the same as yours. Whether it’s through text, email, or phone calls, taking the initiative to respond to them on their terms can demonstrate attentiveness and foster trust.

Additionally, it’s crucial to become skilled in conveying design concepts with clarity. Instead of merely describing ideas, provide visual representations and ask for written approval to move forward accordingly. This can help mitigate misunderstandings and align expectations. Furthermore, meticulously planning timelines and offering realistic estimations can help a project progress more smoothly and keep customers from experiencing unpleasant surprises.

Curate Emotive Spaces

Aesthetic appeal matters, but clients are often looking for something beneath the surface. Specifically, they might seek homes that evoke specific emotions and resonate with their personal preferences. This requires designers to delve deeper into understanding clients’ aspirations and lifestyle choices. 

Consider a hypothetical client who has mentioned they enjoy nature. A less thoughtful designer might make a note to incorporate plants throughout the home, thinking that will fulfill the request. But what about taking it further? Ask the client what it is that they’re drawn to in nature. 

Someone who enjoys the freedom of the ocean and a clear blue sky may not connect with the feelings that desert plants or deep forest greens offer. It’s always more about how a given design element makes the client feel that’s most important of all. 

Furthermore, the design process itself should be a seamless and enjoyable journey. By prioritizing customers’ comfort and convenience, designers can create a positive and stress-free experience, enhancing overall satisfaction and loyalty.

Selecting Reliable Partners

The success of a design project extends beyond the expertise of the designer to encompass the reliability and professionalism of all vendors on a project. This is why it’s important to work with reputable partners who uphold high standards. When you do, you ensure consistency in service delivery, which ultimately reflects positively on your brand.

From moving, storage and delivery services to furniture suppliers, every vendor involved should align with the designer’s commitment to excellence. Timeliness, attention to detail and a dedication to customer satisfaction are non-negotiable attributes that contribute to a seamless project execution and bolster client confidence.

Final Thoughts

In the competitive realm of interior design, nurturing client relationships is required for sustained success. By prioritizing clear communication, emotional resonance in design, and careful selection of partners, designers can cultivate trust, satisfaction, and loyalty among their clientele. Contact us to learn more about our detailed moving and installation process.

Why the “White Glove” Treatment Is Only the Beginning For Our Customers

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When we launched Fully Loaded Deliveries, it was because we saw a need for a luxury moving company to handle the delivery, moving and storage needs of interior designers and their clients. Since 2004, we’ve been doing exactly that, serving our customers with the white glove treatment and nothing less. But, what exactly does that mean? Here’s what this level of service actually looks like in action, so you know what you can expect when you work with us.

A Seamless Experience

About eight years ago, we had custom database software built to help us optimally serve the needs of our customers. Since then, we’ve been using it to manage our projects, as well as the items we store for clients. While it makes the back-end of the process much smoother for us, the most important aspect is the seamless experience it creates for our interior designer clients on behalf of their customers.

When you work with us, all you do is provide some information about the project upfront, and then we take it from there. We’ll let you know what to expect, followed by sending our team to the property to walk through the exact logistics with you. At that time, we’ll take note of every detail needed to continue the seamless experience. From beginning to end, you’ll know the status of the project and how things are moving ahead.

Professionalism In Every Detail

When interior designers think of moving and storage companies, they might have preconceived notions about who will show up and how they’ll handle the project. Many of our customers tell us that previous moving companies they’ve worked with have arrived late, shown up unkempt and handled their items roughly, if not recklessly.

We couldn’t be more different. At Fully Loaded Deliveries, we take great pride in how our team shows up to the job, both figuratively and literally. We train every team member to ensure they’re not just well-versed in the actual mechanics of the job, but also in what it takes to be a true professional.

Our team members arrive to jobs on time, wearing a crisp and clean company uniform that reflects our standards. They’re knowledgeable and they’re patient. These seemingly little details can–and have–made all of the difference to customers over the years, and are in stark contrast to the norms of the industry.

Real Care

In addition to disclosing minor irritations with their past movers, there’s something else that customers tell us about: their horror stories. We’ve been told how another moving and storage company’s truck caught on fire, destroying all the customers’ items in the process and never reimbursing them. We’ve been told how other companies don’t take photos of interior designers’ items, failing to adequately protect them or even locate them later.

This is not an experience you encounter with Fully Loaded Deliveries. When we say we strive to offer the white glove treatment, it’s because we’re relentless about giving you the very best at every stage of the project. We have insurance, so you don’t have to worry about worst-case scenarios or losing everything. We are diligent about taking pictures of your items, maintaining their quality and tracking their location throughout our warehouse. Why? Because we care about your items, your reputation, your experience and you.

Ready to enjoy the white glove treatment for yourself? Let’s talk!